Privacy Policy

1. Who We Are

Management Made Cleary is operated by Cleary Management Ltd, registered in England and Wales. We are the data controller for personal data processed through our Service. Contact: [email protected].

2. What Data We Collect

We collect the following data:

• Account data: name, email address, phone number, company name
• Property data: property details, booking information, guest records, financial data you enter
• Usage data: login times, features used, device information, IP address
• Payment data: processed securely by Stripe — we never store card details

3. How We Use Your Data

• To provide and maintain the Service
• To process payments via Stripe
• To send transactional emails (booking confirmations, alerts)
• To improve the Service and fix issues
• To respond to support requests

We do not sell your personal data. We do not use your data for advertising.

4. Legal Basis (GDPR)

We process your data under the following legal bases:

• Contract: necessary to provide the Service you subscribed to
• Legitimate interest: to improve the Service and prevent fraud
• Legal obligation: to comply with tax and accounting requirements
• Consent: for optional marketing communications (you can opt out anytime)

5. Data Sharing

We share data only with:

• Stripe — payment processing
• Cloud hosting provider — to host the Service securely
• Email provider — to send transactional notifications

All third parties are contractually bound to protect your data. We do not transfer data outside the UK/EEA without adequate safeguards.

6. Data Retention

We retain your data for as long as your account is active. After account deletion, we retain data for up to 30 days for backup purposes, after which it is permanently deleted. Financial records may be retained longer as required by law.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (“right to be forgotten”)
• Export your data (available in Settings)
• Object to processing
• Withdraw consent at any time

To exercise these rights, email [email protected].

8. Cookies

We use essential cookies for authentication and session management. We use Google Analytics to understand how the Service is used — this can be disabled in your browser settings. We do not use advertising cookies.

9. Security

We use industry-standard security measures including encrypted connections (TLS), hashed passwords (bcrypt), and secure hosting. While no system is 100% secure, we take reasonable steps to protect your data.

10. Changes

We may update this policy from time to time. We will notify you of material changes via email. Continued use of the Service after changes constitutes acceptance.

11. Contact & Complaints

For privacy questions or complaints, contact [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.